6. Cancellation by the Tour Guest
6.1 The Tour or Event Guest shall have the right to cancel an advance Booking, where payment has been made, but it shall not be entitled to a refund. If the Tour or Event Guest requests an alternative date/time, Stanlake Park Wine Estate shall make reasonable efforts (subject to availability) to rearrange the Event or Tour Guest’s Booking but shall not provide any guarantee to this effect or incur any liability to the Tour Guest for its failure to do so.
6.2 Should it be necessary to cancel or change your booking we require a minimum of 7 days notice – less than 7 days will incur a re-booking fee of £10. No shows are not entitled to refund or reschedule.
6.3 If the Tour Guest cancels a Group Booking, Stanlake Park Wine Estate shall be entitled to retain any deposit paid by (or on behalf of) the Tour Guest at the time of the Group Booking, but the Tour Guest shall not be required to pay the remaining balance. The Tour Guest may request an alternative date/time for the Group Booking, subject to the terms of Condition 6.1, and shall be entitled to use the original deposit against that alternative date/time for a Group Booking.
Full Terms & Conditions document available here: https://stanlakepark.com/events-terms-conditions/