grape varieties grown in England

FAQs

Frequently Asked Questions

If we haven’t answered your question below, please don’t hesitate to contact us. You will find all our contact details on the Contact Us page on this website. Please note phone numbers and emails are different for winery, weddings or accommodation queries.

About Online Orders

When should I expect my delivery?
  • Courier delivery: we offer a Parcelforce 24hrs and 48hrs tracked service. Orders placed before midday are typically despatched the next business day. You will receive an email and/or SMS from Parcelforce with a tracking link when your order is out for delivery, so please check your phone number and email address are correct at checkout. Please note Parcelforce doesn’t leave parcels unattended but they will contact you to redeliver if there’s nobody home. We personally keep an eye on courier tracking, but we cannot be held responsible for packages arriving late due to postage delays.
  • Local delivery (RG10 only): we organise only one round of local deliveries each week, in order to reduce our footprint; the exact day varies according to our availability. Please contact us if you need your order to be delivered on or before a specific date and we’ll try to accommodate your request.
  • Printed Vouchers/Gift Cards: we post printed vouchers and gift cards via Royal Mail 1st Class the next business day we receive the order. Please note this is not a tracked service, but typically these are delivered within 2-3 days.
  • Digital Vouchers/Gift Cards: these are sent automatically after you placed your order. If you don’t receive it, please check your Promotions/Spam folders before contacting us.
When can I collect my order?

Click&Collect orders are normally ready two hours after your order has been placed. Please collect your order anytime within our opening hours. You will be asked to provide the order number and surname.

What do I do if payment is not accepted?

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact orders@stanlakepark.com to notify us about the problem. We can manage the order manually.

What are the delivery charges?

Delivery charges are dependent on the option you choose at checkout, and on your postcode. You can see the shipping fees on the checkout process before the payment is made. Please check our Shipping Policy for more information.

Can you ship overseas?

We’re not currently delivering outside the UK and Ireland. We are really sorry for the inconvenience.

What are the terms and conditions?

You can see all our Terms & Conditions here.

I want to create a bespoke hamper/gift. Can you do that?

Yes, we are! We have more items on sale in our Cellar Shop than online, so we will do our best to accommodate your needs. Please email orders@stanlakepark.com with your requirements.

About Wine Tours

How do I book a tour/tasting?

Please visit our Events Calendar and purchase as many tickets as you need. You will receive your tickets via email.

If you have a voucher to redeem:

  • If your voucher was issued directly by Stanlake Park, simply add the code at checkout (without any hyphens or spaces) and the discount will be applied automatically. Stanlake Park vouchers have 8 digits. Some older vouchers might not be recognised on the new website; please email tours@stanlakepark.com and we’ll sort it. Please note: a supplement might be required on certain tour dates.
  • If your voucher was issued by a third-party (Virgin Experiences, Buy a Gift, Into the Blue, Red Letter Days, etc), these are NOT going to be recognised automatically at checkout. To book, please choose your date on our Events Calendar and then email tours@stanlakepark.com with your name and surname, voucher serial number (and PIN if present), contact number and your chosen date and time. Please note: a supplement might be required on certain tour dates.
  • If your voucher is part of Stanlake Park Special Experiences range (Wine & Gin, Wine & Golf, Wine Tour & Dining Experience, Wine & Theatre), these are NOT going to be recognised automatically at checkout. To book, please choose your date on our Events Calendar and then email tours@stanlakepark.com with your name and surname, voucher serial number, contact number and your chosen date and time. Please note: a supplement might be required on certain tour dates. Remember to book the other part of your voucher (gin tour, golf, restaurant etc) directly with the other supplier, as stated on your voucher.
  • Some Activity Superstore vouchers bought in 2022 or before are no longer valid at Stanlake Park. Please contact us for more information.
My voucher is not working.
  • If your voucher was issued directly by Stanlake Park before Dec 2022, it might not be recognised on the new website; please email tours@stanlakepark.com and we’ll sort it.
  • If your voucher was issued by a third-party (Virgin Experiences, Buy a Gift, Into the Blue, Red Letter Days, etc), these are NOT going to be recognised automatically at checkout. To book, please choose your date on our Events Calendar and then email tours@stanlakepark.com with your name and surname, voucher serial number (and PIN if present), contact number and your chosen date and time. Please note: a supplement might be required on certain tour dates.
  • Some Activity Superstore vouchers bought in 2022 or before are no longer valid at Stanlake Park. Please contact us for more information.
Why am I being asked to pay a supplement for my booking?

Stanlake Park vouchers are valid all year round, but a supplement of £5 per person will be required to book tours on Saturdays between May 1st and August 31st.

This is only valid for “Wine Tour & Tasting” bookings, and not for “Wine & Cheese Tour” vouchers.

My voucher expires soon/expired. Can I get an extension?

Due to the pandemic and lockdowns, all Stanlake Park vouchers issued before 2020 have been automatically extended to 31st December 2022. Vouchers issued from 2021 are valid for 2 years.

Third-party vouchers (Virgin Experiences, Red Letter Days, Buy a Gift, etc) can’t be extended by Stanlake Park, as these are not our own products. Please contact the voucher issuer for an extension.

Some Activity Superstore vouchers bought in 2022 or before are no longer valid at Stanlake Park. Please contact us for more information.

Can I upgrade my voucher/use it for a different experience?
  • Yes, vouchers issued directly by Stanlake Park can be upgraded to use in a more expensive experience (e.g. a Wine Tour & Tasting Voucher can be used to pay part of a Wine & Cheese Tour). Simply use your code at checkout and, if there’s a difference, you will be asked to pay it with your card. If you’re unsure about what your voucher includes, please contact tours@stanlakepark.com
  • Similarly, vouchers can also be “downgraded” for a cheaper experience; there will be a credit left on your voucher that you can use in our Shop or Wine Bar the day of the tour. Please contact tours@stanlakepark.com so we’re sure we add a note to your booking.
  • A Wine & Cheese Tour Voucher for 2 can also be used to pay for 3 places on a Wine Tour & Tasting. Simply add the code at checkout to get the discount. No difference will be due or left on your voucher.
  • Vouchers cannot be used to purchase wine, gifts or any items different than events/experiences, and are not exchangeable for cash or credit.
  • For certain events, we reserve the right to not accept any vouchers.
  • Please note: a supplement might be requested on certain tour dates.
  • Vouchers issued by third-parties (Virgin Experiences, Buy a Gift, Activity Superstore etc) cannot be upgraded/downgraded or exchanged for any sort of product or experience. They can be used only for 2 people on a Wine Tour & Tasting, as indicated in your voucher. Please note: a supplement might be required on certain tour dates.
I can no longer attend my experience. Can I reschedule or request a refund?

As per our Events Terms & Conditions, we will do our best to reschedule your booking to another date, but this is not guaranteed and will be dependent on the availability in our calendar.

Please note that, should it be necessary to cancel or change your booking we require a minimum of 7 days notice – less than 7 days will incur a rebooking fee of £10 per booking (not per person).

You can request a full refund of your order if cancellation is made by email with at least 7 days notice. After that period, we will try reschedule your tour but the £10 admin fee will apply.

No shows are not entitled to a refund or rescheduling.

Full Events Terms & Conditions are available here.

Are tours child-friendly?

Unfortunately, no. All our guests have to be over 18; this includes babies and toddlers.

Please note our Wine Bar & Garden is child-friendly, but we don’t allow kids to be left alone in the Wine Bar while their parents are doing the tour, no matter how well-behaved they might be. That is a huge responsibility we’re not willing to take, apologies for the inconvenience.

Are tours pet-friendly?

Pets are not allowed on tours and visits of the vineyard and winery, except service dogs.

Please note our Wine Bar & Garden is pet-friendly, both indoors and outdoors, but dogs must be kept on leads the whole time.

What happens during a Wine Tour?

We offer different types of tours and experiences. Please refer to our Wine Tours page, where we describe in detail what happens in each experience.

Do you organise private tours & tastings?

Yes, we do! Have a look at all our offerings in our Private Tours page.

Do you offer tours in foreign languages?

Yes, we do! We are able to organise private tours in Spanish, Italian and French. Please email tours@stanlakepark.com for more information.

Read more FAQs about Wine Tours »

About the Wine Bar

Can I book a table at the Wine Bar?

Yes, you can book an indoor table in our Wine Bar by emailing tours@stanlakepark.com or using the form in our Wine Bar page.

Outdoor, garden tables are for walk-ins only.

Tip: we tend to be very busy on Fridays, Saturdays and Sundays afternoon, particularly in spring/summer and when the weather is good. To increase your chances of getting a table in the garden, try to avoid the times where a tour has just finished, as then 20-25 people arrive at the same time. Those peak moments are between 12.30-1 pm, and between 3.30-4 pm. If you arrive earlier or later than that, your chances of securing a table are higher!

What are your opening times?

The Wine Bar & Cellar Door is open as follows:

  • Monday Closed
  • Tuesday 9-6 pm
  • Wednesday 9-6 pm
  • Thursday 9-8 pm
  • Friday 9-8 pm
  • Saturday 9-8 pm
  • Sunday 9-6 pm

We’re typically open on Bank Holidays, although this might vary. We usually post any changes to our opening times on our Facebook and Instagram channels.

Is the Wine Bar child-friendly?

Yes, children are welcome to our Wine Bar and Garden; we have a selection of juices, hot chocolate and biscuits.

Please keep an eye on little kids at all times, as in the nearby winery we might be operating fork-lifts or other dangerous machinery.

Unfortunately, under 18’s (including babies and toddlers) are not allowed to join our Wine Tours and Tastings.

Is the Wine Bar pet-friendly?

Yes, well-behaved dogs are allowed both inside and outside the Wine Bar, but they must be kept on leads at all times: we have 3 estate cats that could be in the surroundings! Water bowls are available in the garden, and check our Shop for “wine” and “beer” for dogs!

Please note you’re expected to clean up after your dog. There aren’t any walks inside the estate as all the buildings are private and we hold many weddings and functions, so please do not wander around with your dog.

Pets are not allowed on Tours & Tastings, except service dogs.

What kind of food is served at the Wine Bar?

Our menu includes cheese and charcuterie boards, bread, snacks and a wide range of nibbles. Our picnics are very popular, and included a selection of items – cheese, charcuterie, crackers, dips and crisps – to be enjoyed in our garden or indoors.

To accompany our selection of hot drinks, we also serve cream teas with homemade scones.

We have plenty of options for vegetarian, vegan, lactose-free and gluten-free diets.

All products sold in our Shop can be consumed in our Wine Bar. We provide disposable cutlery and plates.

Food not purchased within our premises cannot be consumed onsite. Picnics are not allowed in our vineyards or other areas of the estate other than the Wine Bar.

What drinks do you serve at the Wine Bar?

Other than all our wines by the glass or the bottle, we serve a selection of local craft beer, local cider and cocktails made with local spirits. The vast majority of the premium drinks we serve are not available in supermarkets.

There’s plenty of non alcoholic options too, including premium soft drinks, zero alcohol local beer, Everleaf mocktails and a range of hot drinks like coffees, teas and hot chocolate. Unfortunately we don’t make non-alcoholic wines.

Have a look at all our offerings on our Wine Bar page.

Do you offer private rental of your Wine Bar?

Yes, we do. Please visit our Private Hire page for more information.

More info about our Wine Bar »