Contact us

Cellar Door & Wine Bar: opens Wednesday to Sunday at 10 am. We close at 6 pm on Wednesday and Sunday, and at 8 pm on Thursday, Friday and Saturday.

Office hours: Monday to Friday, 9-5 pm. Please note our offices are closed to the public on Monday and Tuesday, but you can contact us via email or phone.

• Twyford Cars: 01189034903
• Top Cars: 01189442222
• Green Metro Cars: 01189666656
• Reading City Cars: 01183214007
• Eagle Cars: 01189500111

Please note that is very unusual to find Uber drivers in this area.

Some taxi companies in this area can take up to 30 minutes to reach us.

It’s only a 15-minute walk away on pavement to the Twyford Train Station, where there are usually taxis parked.

Courier delivery: we offer a Parcelforce 24hrs and 48hrs tracked service. Orders placed before midday are typically despatched the next business day. You will receive an email and/or SMS when your order is out for delivery, so please check your phone number and email address are correct at checkout. Please note Parcelforce doesn’t leave parcels unattended but they will contact you to redeliver if there’s nobody home. Please note that we personally keep an eye on courier tracking, but we cannot be held responsible for packages arriving late due to postage delays.

Local delivery: we organise local deliveries according to the different areas to cover each week, in order to reduce our footprint. We aim to deliver within 3-4 business days; please contact us if you need your order to be delivered earlier than that and we’ll try to accommodate your request.

Printed Vouchers/Gift Cards: we post printed vouchers and gift cards via Royal Mail 1st Class the next business day we receive the order. Please note this is not a tracked service, but typically these are delivered within 2-3 days.

Digital Vouchers/Gift Cards: these are sent automatically after you placed your order. Please check your Promotions/Spam folders before contacting us.

Click&Collect orders are normally ready two hours after your order has been placed. Please collect your order anytime within our opening hours. You will be asked to provide the order number and surname.

We will provide a full refund or replacement for any wines that are faulty. Email us at orders@stanlakepark.com with your order number and the details of the problem, and we will take care of it. We may require faulty bottles to be returned to us. We will arrange this as necessary at your convenience. 

Please note that we use DIAM technology in all our closures, which guarantees that the wine can’t be corked or affected by cork taint. Do contact us if you need more information about cork taint.  

We are unable to offer refunds or replacements for bottles of wine that are not faulty but you didn’t personally like – but we can help you choose better next time.

To book a Wine Tour & Tasting, visit our Events Calendar and purchase the tickets you need. If you have a voucher to redeem, follow the instructions on the bottom of the Events Calendar page. 

If your voucher was issued by Stanlake Park, and you couldn’t use it during the pandemic, don’t worry! All our previous vouchers have been extended until December 31st 2022.

If your voucher was issued by a third party, then you need to contact that company for an extension. We are unable to modify their products, as these are not sold by Stanlake Park.

As per our Events Terms & Conditions, we will do our best to reschedule your booking to another date, but this is not guaranteed and will be dependent on the availability in our calendar.

Please note that, should it be necessary to cancel or change your booking we require a minimum of 7 days notice – less than 7 days will incur a rebooking fee of £10 per booking (not per person).

You can request a full refund of your order if cancellation is made by email with at least 7 days notice. After that period, we will try reschedule your tour but the £10 admin fee will apply.

No shows are not entitled to a refund or rescheduling.

Full Events Terms & Conditions are available here.

Yes, vouchers issued directly by Stanlake Park can be upgraded to use in a more expensive experience (e.g. a Wine Tour & Tasting Voucher can be used to pay part of a Wine & Cheese Tour). Simply use your code at checkout and, if there’s a difference, you will be asked to pay it with your card. If you’re unsure about what your voucher includes, please contact tours@stanlakepark.com

Similarly, vouchers can also be “downgraded” for a cheaper experience; there will be a credit left on your voucher that you can use in our Shop or Wine Bar the day of the tour. Please contact tours@stanlakepark.com so we’re sure we add a note to your booking.

A Wine & Cheese Tour Voucher for 2 can also be used to pay for 3 places on a Wine Tour & Tasting. Simply add the code at checkout to get the discount. No difference will be due or left on your voucher.

Vouchers cannot be used to purchase wine, gifts or any items different than events/experiences, and are not exchangeable for cash or credit.

For certain events, we reserve the right to not accept any vouchers.

Vouchers issued by third-parties (Virgin Experiences, Buy a Gift, Activity Superstore etc) cannot be upgraded/downgraded or exchanged for any sort of product or experience. They can be used only for 2 people on a Wine Tour & Tasting, as indicated in your voucher.

Yes, we do! All the information is on this page.

Yes, you can book an indoor table in our Wine Bar by emailing tours@stanlakepark.com or using the form in our Wine Bar page.

Outdoor, garden tables are for walk-ins only.

Yes, children are welcome to our Wine Bar and Garden; we have a selection of juices and soft drinks available. 

Unfortunately, under 18’s (including babies and toddlers) are not allowed to join our Wine Tours and Tastings. 

Well-behaved dogs on a lead are allowed in the Wine Bar and Garden, but unfortunately they’re not allowed on our Tours and Tastings.